Service Level Agreement (SLA) (Angleško)
Noun
A provision that designates what actions a Customer can perform during support interactions, as well as what content they may view on your Support Portal.


Nemško: Vereinbarung zum Service Level
Špansko: Contrato de nivel de servicio (SLA)
Francosko: contrat de niveau de service (contrat SLA)



Vir: Večjezični slovar računalniških izrazov - Microsoft Corporation

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