Kulanz {f} [econ.] - courtesy; accommodation; goodwill; fairness 
Garantie und Kulanz  - guarantee and policy in/aus/auf Kulanz; kulanzhalber; auf dem/im Kulanzweg  - on an ex gratia basis; as an act of courtesy/goodwill; as a gesture of goodwill; to accommodate one's customers Die Reparatur geht auf Kulanz.  - The repair will be covered by the company as an ex-gratia gesture.